In a nutshell: Call or Text us if you do not want to be charged 50-100% of your appointment fee. Last minute cancels will be charged $50. 100% for No-Shows. Deposits are counted toward cancellation fees if the client fails to contact us in reasonable time.
In Detail below:
Cancellation and NO SHOW, and Deposit Policy: Effective September 21, 2022
Should you need to cancel or reschedule your appointment, please note the following policy:
- A 24-hour notice is required for any single service appointment. A single service appointment is ONE service that requires less than 90 minutes of our time. Brazilian + Underarms is TWO services.
- A 48-hour notice is required for multiple service appointments requiring more than 90 minutes of our time.
Deposits 20-25% are now required for any service or package that requires 120 minutes or longer. Deposits are refundable so long as your service is cancelled 48 hours in advance. If you cancel less than 48 hours in advance, your deposit counts toward the cancellation fee.
- A 48-hour notice is required for any packages or multiple services in excess of 2 hours or more.
CANCELLATION OR RESCHEDULING FEES
All appointments not cancelled or rescheduled within the time frame specified above will be assessed a $50 fee. Any No-Shows will be assessed a fee equal to the full value of the service cost. If we are unsuccessful at charging the card on file, you will be invoiced.
You may cancel your single service appointment ONLINE up to 24 hours in advance. We understand that unforeseen circumstances arise. If you do not cancel your appointment within 24 hours, so that we may fill your appointment slot, you will be charged $50. NO-SHOW: If you do not show up for your appointment and never call, you will be charged in full for your appointment. If we are unable to charge your card, we will send you an invoice for the fee. If you respect the business relationship and wish to receive services from us in the future, we appreciate you making this a priority. COVID 19: We are happy to help you reschedule any appointments if you feel sick, or if you have a fever or cough. Going forward, we will be strictly enforcing the sickness policy. With this in mind, please also be considerate of the time. We have had clients cancel within 15 minutes of their appointment “due to being sick”. While we will not charge a fee for the RESCHEDULING due to sickness, we offer a ONE TIME grace for LAST MINUTE cancellations. It is disheartening that it must be said, but we do realize when our policies are taken advantage of. We value your time and we appreciate that you value ours. We thank you for the understanding and compliance. Send fees to: Venmo: TxSugarMama PayPal: [email protected]
I’m a woman, what if I get my period?
Cancelling due to Periods/Menstrual Cycles: Ladies, it is OK if you have your period. You can STILL get sugared. If this is something you are not comfortable with, we understand. However, PLEASE try to plan your sugaring appointments accordingly. Calling or texting us 15 minutes before an 8:30 am Saturday appointment because your period arrived is a challenge for us. Going forward, if you wish to cancel short notice due to getting your period, we will charge you for the appointment that day AND you will receive the credit within ONE WEEK of rescheduling. We hope this will prevent those who wish to cancel all together.